All prices are in Canadian dollars.

Governance and Relationship Management

Date:   Mar 23, 2021 - Mar 26, 2021
Time:   2:00 PM (EDT)

Governance and Relationship Management - AOP

Course Description

With challenges in our current business climate, understanding how to navigate and govern a service agreements will help uncover potential avenues of innovation where you are able to deliver new services to your customers and clients, while ensuring you are able to control costs. 

A service agreement may have the best contract and service levels, yet without both an effective governance framework and strong relationship management practices the agreement will fall short and won't deliver.

Research shows that establishing proper governance practices up-front when establishing the buyer and provider relationship, results in rapid resolution of issues, faster achievement of business and financial objectives.

Course Objectives

  • Understand the importance of governance to successfully manage the relationship and key stakeholders, at all levels
  • Be able to articulate the costs and benefits of implementing effective governance and relationship management (G&RM)
  • Understand fundamental G&RM principles, frameworks and models
  • Discuss common G&RM issues that arise, and strategies to resolve them

Topics of Discussion

  • Transaction Lifecycle and Other Keys to Success
  • Governance Fundamentals
  • Implementing Governance: Principles and Frameworks
  • Stakeholder Management: Integrating Across Organizations
  • The Case for Governance and Relationship Management
  • Relationship Management: Critical to Success
  • Performance Management
  • The Next Generation: End-of-Term Considerations

Course Format

This four-day virtual course is facilitated by some of the most experienced outsourcing professionals. The sessions are supplemented with group workshops/exercises which provide participants with opportunities to share experiences and apply their learnings.

This is one of the four courses which contribute to the AOP certification program and for individuals with an AOP accreditation they will receive credits towards recertification.

This course is not offered in French.

Those who complete the course will receive a digital badge from Supply Chain Canada and SCMPs will earn 5 CPD credits per course.  We kindly ask members to enter their activity independently following this course.

Available until February 26, 2021. - If you purchase two or more AOP courses, the price is reduced to $550 per course + tax. Contact Hart Massie for your discount code.


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